Terms of Service

Introduction and Acceptance

Welcome to Helm. These Terms of Service govern your use of our website and business consulting services. By accessing our website or engaging with our services, you agree to these terms.

Please read these terms carefully before using our services. If you don't agree with any part of these terms, please refrain from using our website or services. We've worked to make these terms as clear and straightforward as possible, but if you have questions, we're happy to discuss them with you.

Our Services

Helm provides business consulting services to small businesses and startups. Our services include:

• Business foundation and setup guidance
• Financial planning and budgeting support
• Marketing strategy development
• General business advisory services
• Consultation sessions and ongoing support

The specific services provided will be outlined in individual service agreements or consultation arrangements. These Terms of Service apply to all interactions with our website and services, unless superseded by specific written agreements.

Acceptable Use of Our Website

Permitted Uses

You may use our website to:

• Learn about our business consulting services
• Contact us with enquiries about our services
• Access information and resources we've made available
• Schedule consultations or engage our services
• Review our policies and company information

Prohibited Activities

When using our website, you agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website, server, or database
• Interfere with or disrupt the website's operation or servers
• Use automated systems to access the website without our express permission
• Collect or harvest personal information about other users
• Post or transmit any harmful code, viruses, or malicious software
• Misrepresent your identity or affiliation with any person or organisation
• Use the website to send unsolicited communications or spam
• Copy, reproduce, or redistribute our content without authorisation

We reserve the right to investigate any suspected violations of these terms and take appropriate action, including restricting access to the website or terminating services.

Registration and Access

Account Requirements

Most areas of our website are accessible without creating an account. If we introduce account functionality in the future, you'll be required to:

• Provide accurate and complete information during registration
• Keep your account credentials secure and confidential
• Update your information when it changes
• Notify us immediately of any unauthorised use of your account
• Be at least 18 years old or have parental consent

Account Security

You're responsible for all activity that occurs under your account. We recommend using a strong, unique password and keeping your login details private. If you suspect your account has been compromised, contact us immediately at info@domain.com.

Account Suspension or Termination

We reserve the right to suspend or terminate accounts that violate these Terms of Service, engage in fraudulent activity, or for other legitimate business reasons. Where possible, we'll provide notice before taking such action.

Service Availability and Modifications

Website Availability

We strive to keep our website accessible and functioning properly. However, we cannot guarantee uninterrupted access. The website may be unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or server issues
• Factors beyond our control, such as internet service disruptions
• Emergency repairs or security measures

Service Changes

We may modify, suspend, or discontinue any aspect of our services at any time, including:

• Website features and functionality
• Available consulting services
• Pricing and service packages
• Content and resources provided

We'll make reasonable efforts to notify active clients of significant changes that affect services they've already purchased.

Geographic Availability

Our services are primarily offered to businesses in the United Kingdom. While we welcome enquiries from other locations, we may not be able to provide services in all jurisdictions due to regulatory or practical constraints.

Fees and Payment Terms

Service Fees

Fees for our consulting services are outlined on our website and in individual service descriptions. Prices are quoted in British pounds (£) and may include:

• One-time consultation fees
• Package pricing for bundled services
• Hourly rates for ongoing support
• Custom pricing for specialised projects

Payment Processing

Payments are processed securely through third-party payment providers. By making a payment, you agree to their terms and conditions as well. We accept various payment methods as indicated during the booking process.

Price Changes

We reserve the right to modify our prices at any time. However, price changes won't affect services you've already purchased under previous pricing. We'll provide reasonable notice of significant price changes for ongoing services.

Refunds and Cancellations

Refund policies vary by service type and will be clearly stated at the time of purchase. Generally, refunds may be available if requested within a reasonable timeframe and in accordance with UK consumer protection laws. Contact us at info@domain.com to discuss specific situations.

Intellectual Property Rights

Our Content

All content on our website, including text, images, logos, design elements, and resources, is owned by Helm or licensed to us. This content is protected by copyright and other intellectual property laws.

You may view and use website content for personal, non-commercial purposes related to considering or using our services. However, you may not copy, reproduce, distribute, modify, or create derivative works from our content without written permission.

Consulting Materials

Materials we create as part of our consulting services, such as reports, analyses, and recommendations, are provided for your use in your business. Unless otherwise specified in a service agreement:

• You may use these materials within your business operations
• You may not resell or redistribute the materials to third parties
• We retain intellectual property rights in our methodologies and frameworks
• Any templates or tools we provide are licensed for your use, not ownership

Trademarks

The Helm name, logo, and related marks are our trademarks. You may not use these marks without our express written permission.

User-Provided Content

When you submit information to us through contact forms, emails, or during consultations, you grant us permission to use that information to provide our services and improve our offerings.

You represent that any information you provide is:

• Accurate and complete to the best of your knowledge
• Your own information or you have permission to share it
• Not confidential information belonging to others without authorisation
• Not in violation of any laws or third-party rights

We'll treat your business information confidentially as outlined in our Privacy Policy and any applicable service agreements.

Third-Party Links and Services

Our website may contain links to third-party websites or references to external services. We provide these for your convenience, but we're not responsible for:

• The content or accuracy of third-party websites
• The privacy practices of external sites
• Products or services offered by third parties
• Any issues arising from your use of linked sites

We recommend reviewing the terms and privacy policies of any third-party sites before using them or providing personal information.

Privacy and Data Protection

Your privacy matters to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms of Service.

By using our services, you acknowledge that you've read and understood our Privacy Policy. If you have questions about how we handle your data, please review the Privacy Policy or contact us directly.

Disclaimers and Limitations of Liability

Our consulting services are provided based on our knowledge and experience, but business outcomes depend on many factors beyond our control. While we work diligently to provide helpful guidance:

• We cannot guarantee specific business results or outcomes
• Our advice is general guidance, not legal or financial advice requiring professional qualifications
• You remain responsible for your own business decisions and their consequences
• We recommend consulting qualified professionals for specialised legal, tax, or financial matters

To the extent permitted by law, we're not liable for indirect, incidental, or consequential damages arising from your use of our services. Our total liability for any claims related to our services is limited to the fees you paid for those specific services.

These limitations don't affect your statutory rights as a consumer under UK law.

Governing Law and Disputes

These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts in England and Wales.

If you have a concern or dispute, we encourage you to contact us first at info@domain.com. We're committed to resolving issues directly when possible, and most matters can be addressed through open communication.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by:

• Updating the "Last updated" date at the top of this page
• Posting a notice on our website
• Sending an email to registered users (when applicable)

Your continued use of our website or services after changes take effect indicates your acceptance of the updated terms. If you don't agree with the changes, please discontinue using our services.

Severability and Entire Agreement

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force.

These Terms of Service, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Helm regarding your use of our website and services.