Terms and Conditions

Legal Agreement

These Terms and Conditions constitute a legally binding agreement between you and Helm regarding your use of our services and website. By accessing our website or engaging with our business consulting services, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree to these Terms and Conditions, you must not use our website or services. We've made every effort to express these terms clearly, but if anything is unclear, please contact us before proceeding.

User Obligations and Conduct

General Responsibilities

As a user of our website and services, you agree to:

1. Use our website and services only for lawful purposes and in accordance with these Terms and Conditions
2. Provide accurate, current, and complete information when requested
3. Maintain the confidentiality of any account credentials or sensitive information
4. Respect the intellectual property rights of Helm and third parties
5. Refrain from any activity that could harm, disable, or impair our website or services
6. Comply with all applicable local, national, and international laws and regulations
7. Act in good faith when communicating with us or using our services

Prohibited Conduct

You specifically agree not to:

1. Use our website or services for any fraudulent, illegal, or unauthorised purpose
2. Violate any applicable laws, regulations, or third-party rights
3. Transmit any material that is defamatory, offensive, or infringes on others' rights
4. Attempt to interfere with the proper functioning of our website or services
5. Use automated systems or software to extract data from our website without permission
6. Impersonate any person or entity, or falsely represent your affiliation
7. Engage in any conduct that restricts or inhibits anyone else's use of our services
8. Share access credentials or allow unauthorised individuals to use your account
9. Upload or transmit viruses, malware, or other harmful code
10. Attempt to circumvent any security measures or access restrictions

Professional Conduct

When engaging with our consulting services, you agree to:

1. Communicate respectfully with our team and staff
2. Provide complete and honest information about your business situation
3. Respond to requests for information in a timely manner
4. Honor scheduled appointments or provide reasonable notice of cancellations
5. Pay for services rendered according to agreed terms
6. Use our advice and recommendations responsibly and at your own discretion

Content Guidelines and Restrictions

User-Submitted Content

If you submit any content to us (through forms, emails, or consultations), you warrant that:

1. You own the content or have the right to submit it
2. The content does not violate any laws, regulations, or third-party rights
3. The content is accurate and not misleading
4. The content does not contain confidential information belonging to others without authorisation
5. The content does not contain viruses, malware, or harmful code

Prohibited Content

You may not submit content that:

1. Is illegal, harmful, threatening, abusive, or hateful
2. Infringes on intellectual property or privacy rights
3. Contains false or misleading information
4. Promotes illegal activities or violence
5. Is spam, advertising, or solicitation (unless requested)
6. Contains personal information of others without their consent

Age Requirements and Restrictions

Our services are intended for businesses and adults. By using our website or services, you confirm that:

1. You are at least 18 years of age
2. You have the legal capacity to enter into binding agreements
3. You are authorised to act on behalf of any business you represent
4. If you are accessing our services on behalf of an organisation, you have the authority to bind that organisation to these terms

We do not knowingly collect information from or provide services to minors. If we become aware that a minor has provided information, we will take steps to delete it.

Indemnification

You agree to indemnify, defend, and hold harmless Helm, its directors, employees, consultants, and affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

1. Your use of our website or services
2. Your violation of these Terms and Conditions
3. Your violation of any laws, regulations, or third-party rights
4. Any content you submit or transmit through our services
5. Your business decisions based on our consulting services
6. Any dispute between you and another user or third party

This indemnification obligation survives the termination of your use of our services.

Liability Disclaimers and Warranties

Disclaimer of Warranties

To the maximum extent permitted by law:

1. Our website and services are provided "as is" and "as available" without warranties of any kind
2. We do not warrant that our services will be uninterrupted, error-free, or completely secure
3. We do not guarantee specific business outcomes or results from our consulting services
4. We make no representations about the accuracy or completeness of content on our website
5. We disclaim all implied warranties, including merchantability and fitness for a particular purpose

Limitation of Liability

To the extent permitted by law, Helm shall not be liable for:

1. Any indirect, incidental, special, consequential, or punitive damages
2. Loss of profits, revenue, data, or business opportunities
3. Damages resulting from your use or inability to use our services
4. Damages arising from reliance on information provided through our services
5. Damages caused by errors, omissions, or interruptions in our services
6. Any damages exceeding the amount you paid for the specific services in question

Acknowledgment of Risk

You acknowledge that:

1. Business consulting involves inherent uncertainties and risks
2. You are responsible for your own business decisions and their outcomes
3. Our advice is general guidance, not a guarantee of specific results
4. You should seek qualified legal, financial, or professional advice for specialised matters
5. Market conditions, regulations, and circumstances can change unexpectedly

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to:

1. Acts of God, natural disasters, or severe weather
2. War, terrorism, civil unrest, or government actions
3. Strikes, labour disputes, or industrial action
4. Failure of utilities, telecommunications, or internet services
5. Pandemics, epidemics, or public health emergencies
6. Cyber attacks, hacking, or system failures

In such events, we will make reasonable efforts to notify affected clients and resume services as soon as practicable.

Termination and Suspension

Termination by You

You may stop using our website or services at any time. If you've purchased services, termination terms will be governed by your specific service agreement and our refund policy.

Termination by Us

We reserve the right to suspend or terminate your access to our website or services immediately, without prior notice, if:

1. You violate these Terms and Conditions
2. You engage in fraudulent or illegal activity
3. Your actions pose a security risk or harm to others
4. We're required to do so by law or regulation
5. We discontinue services for business reasons

Effect of Termination

Upon termination:

1. Your right to use our website and services immediately ceases
2. We may delete your account and associated data (subject to legal retention requirements)
3. Certain provisions of these Terms and Conditions will survive termination, including indemnification, liability limitations, and dispute resolution
4. You remain responsible for any outstanding payments for services received

Dispute Resolution and Governing Law

Informal Resolution

Before pursuing formal legal action, we encourage you to contact us at info@domain.com to discuss any concerns or disputes. Many issues can be resolved through open communication, and we're committed to finding fair solutions.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Jurisdiction

Subject to the informal resolution process above, any disputes arising from these Terms and Conditions or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Consumer Rights

Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015.

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By agreeing to these Terms and Conditions, you also acknowledge that you have read and agree to our Privacy Policy.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Modifications to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. When we make changes, we will:

1. Update the "Last updated" date at the top of this page
2. Post the updated terms on our website
3. Notify active clients of significant changes that affect existing service agreements
4. Provide reasonable notice before changes take effect

Your continued use of our services after changes take effect constitutes acceptance of the updated Terms and Conditions. If you don't agree with the changes, you should discontinue using our services.

For clients with existing service agreements, significant changes may require mutual agreement or may only apply to new services purchased after the change.

Severability and Waiver

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

1. That provision shall be deemed severed from these Terms and Conditions
2. The remaining provisions shall continue in full force and effect
3. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original

Waiver

Our failure to enforce any right or provision of these Terms and Conditions does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Helm.

Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms and Conditions without our prior written consent.

We may assign our rights and obligations under these Terms and Conditions to any third party, including in connection with a merger, acquisition, reorganisation, or sale of assets, with reasonable notice to affected clients.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and any specific service agreements, constitute the entire agreement between you and Helm regarding your use of our website and services.

These terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and Helm.